Tuesday, September 30, 2008

Sonlight's Customer Service

Last year was our first year of homeschooling. As with most things in my life, I overthought the whole process of choosing curriculum. Now I am glad that I did.

For the majority of our subjects we use Sonlight. Surprisingly, the article 27 Reasons NOT to Buy Sonlight is what sold both myself and Kevin. I will admit that I was nervous about using something beyond the traditional ABeka textbooks that I was raised on. However, the liturature-based format has been an adventure that our whole family has enjoyed.

Aside from the academic benefits, I just wanted to mention how impressed I am with Sonlight's customer service. Last year we ordered Katie's Handwriting Without Tears through Sonlight. One of the methods HWT employs involves a small slate. The top left-hand corner of the slate is SUPPOSED to have a smiley face so that the child will know where to place their chalk. Supposing that I was required to provide the smile, I got out a permanent marker and drew one. Imagine my surprise a few weeks later when I received a smiley face sticker, note of apology, and a coupon for $2 off my next order!

Fast forward to a month or two ago. We were about eight weeks into the school year and had been using Sonlight's Markable Map, never noticing that Hawaii (and a few other islands) had been omitted. First I received an email letting me know of the error; there was also a link to a PDF file that I could use "in the meantime." Meaning that Sonlight sent everyone who purchased that map a BRAND NEW one. Mine came about two weeks ago. The reality of what they had done hit me when I saw Luke's post about the map on the Sonlight blog. WOW. Now that is customer service! It was just Hawaii, after all. (HAHAHAHA!!!)


Luke said...

Thanks for the link! Posts like this really make me smile because I get to share in your joy.


kel said...

Thanks for visiting my blog! I don't personally know anybody else who uses Sonlight, so it's great to talk to bloggers who do. That's a good idea to have her act out the book- I bet she'd like it. :)